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Benefit Fraud and how we deal with it

If you know or suspect that someone is committing benefit fraud you can report it anonymously, either to our Fraud Hotline, by e-mail or by completing our on-line form.

Hotline - 0800 0851 637             e-mail:

On-line form

Housing Benefit and Council Tax Reduction Fraud

New Forest District Council has a duty under law to administer a benefits service to those who qualify within its area. At the same time there is a responsibility to ensure that payments are only made to those who are actually entitled to them.

The council has officers who make visits in respect of the:

  • Detection of fraudulent claims and stopping or reducing payment in these cases.
  • Calculation of overpayments of benefit on the discovery of the true facts.

The council works with the Department of Work and Pensions (DWP) as part of their Fraud and Error Service, to investigate cases of suspected Fraud in relation to Benefit claims.   This includes the sharing of information.  The DWP is empowered under legislation to Interview claimants. Where evidence is obtained, offenders can be prosecuted by way of Criminal Court proceedings or other designated sanctions.

Types of Housing Benefit and Council Tax Reduction Fraud we deal with:-

  • Not declaring earnings and claiming
  • Non Disclosure of Property/Capital
  • Non Disclosure of Income
  • Non Disclosure of Partner (living together as husband and wife)
  • Non-Declaration of Non-Dependants or Sub Tenants
  • False Claims by Homeowners
  • Failing to Declare Change of Address
  • False Address Fraud
  • Landlord Fraud

Fraudulent Overpayments

An overpayment can be classified as fraudulent if the Local Authority and DWP can establish that there has knowingly or dishonestly been either:

  • A false representation to obtain benefit, such as giving false details on a claim form and declaring them to be correct.
  • A failure to notify a prompt change of circumstances in respect of a Benefit Claim, such as commencing work and not informing the council as soon as practicable.
  • The above offences are covered by Sections 111A & 112 of the Social Security Administration Act 1992 and in certain circumstances the Theft Act 1968.

Sanctions available to the Council

  • Prosecution in the courts.  The DWP is authorised to prosecute persons suspected of Benefit Fraud under Regulation 75 of the Housing Benefit (General) Regulations 1987. Persons prosecuted by the DWP would initially be summonsed to appear before a Magistrates Court.
  • The Social Security Administration Act 1992 (as amended) empowers the DWP under certain circumstances to levy an Administration Penalty in lieu of prosecution. This entails the claimant agreeing to pay a penalty of up to £2,000.

For further information on sanctions see Theft, Fraud and Corruption

Detecting Fraud

New Forest District Council considers tackling fraud very important.  The referral of cases by the Benefits Team is a vital source of information to an investigation. The investigations relies heavily on the quality and quantity of these referrals in order to effectively investigate allegations and protect the public funds involved in the payment of benefits. A referral to the Team will be made as soon as suspicion is aroused.

Updated: 27 Mar 2019
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