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Penalty Charge Notices

The Council's policy guidelines for the enforcement and cancellation of adobe icon Penalty Charge Notices [350kb].

The Penalty Charge Notice which you have been issued will give full details of how to pay the charge.

  • The charge can be reduced by 50% if the charge is paid within 14 days of issue.
  • If no payment is received within 28 days of the notice being issued a Notice To Owner (NtO) is sent to the registered owner.
  • If no appeal has been lodged or payment made 28 days after the Notice to Owner has been issued a Charge Certificate is issued and the charge increases by 50%.

Payment can be made in one of the following ways:

  • Online using credit or debit card. Only the Full Amount Due will be accepted. (Payment cannot be made online until the day after the Penalty Charge Notice has been issued)
  • By telephone 023 8028 5000 using credit or debit card. This service is available during normal office hours Monday to Thursday 8.30am to 5.15pm, Friday 8.30am to 4.45pm.
  • In person at one of the following Council offices:    
    Appletree Court, Lyndhurst
    Town Hall, Lymington
    Town Hall, New Milton
    Council Offices, Ringwood
  • By post by sending a cheque or postal order made payable to 'New Forest District Council' and crossed 'A/C Payee'.  Please write the notice number and your address on the reverse of the remittance and send it to:

    New Forest District Council Parking Office Town Hall Avenue Road Lymington SO41 9ZG

If you wish to challenge the issue of a Penalty Charge Notice you can challenge online  or adobe icon print a challenge form [47kb] and post the completed form to the above address.

For further information please call 023 8028 5000 or email

Updated: 23 Jul 2015
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