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Email: Housing Options
 

Tel: 023 8028 5234
 

Homesearch


The opening times of our telephone line in the Housing Options team are:

Monday - Thursday 14:00 - 17:15 and Friday 14:00 - 16:45.

 


New Forest District Council adopted its new Allocations Policy as of 20th January 2020. adobe icon Allocation Policy 2019 [528kb]

Our allocation policy determines who qualifies to join the housing register and what priority is awarded to an applicant should they qualify. This new policy will have a greater emphasis on recognising housing need rather than creating a traditional waiting list for council properties.

If you wish to apply to join the Homesearch Housing Register you need to complete the online Homesearch application form, click here. We no longer accept paper forms.

To log in to your Homesearch account click here. All existing applicants must login to their account to both view and bid on available properties applicable to their needs. Applicants will only see properties they qualify for. All applicants MUST complete a new online application form every time their circumstances change (e.g household members, address, income, convictions) even if they claim Housing Benefits and have notified any other Council departments.

Should an applicant be successful in being nominated to a Council property an additional verification process will be carried out and applicants will be expected to provide a list of updated proof documents within a timely manner. Vacancies are often ready at very short notice and applicants are expected to accept the tenancy with this notice given.

At the point of allocation of a property our Tenancy Strategy details our approach to the type tenancy offered to applicants. New tenants will be offered an Introductory Tenancy of 1 year. If successful this tenancy will convert to a  fixed-term tenancy, usually for five years. Our homes are no longer offered with lifetime tenancies. This helps us make best use of our housing by tackling under-occupation and encouraging tenants to explore other housing options during their time in one of our homes. Only elderly and vulnerable people will be awarded lifetime security of tenure.

PLEASE NOTE WE WILL NOT GIVE ANY DETAILS OUT OVER THE TELEPHONE ABOUT WHETHER WE HAVE LET ANY PROPERTIES OR NOT, OR YOUR POSITION ON A PROPERTY SHORTLIST.

For other frequently asked questions about the Homesearch Housing Register and a copy of the Allocation Policy please go to our webpage.

Updated: 20 Jan 2020
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