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The Food Hygiene Rating Scheme

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Food hygiene ratings for consumers

Find the Food Hygiene Rating of a business in the New Forest District area. (This is an external website)
 

The aim of the Food Hygiene Rating Scheme is to promote high performing food businesses and to enable customers to make informed choices about the standard of hygiene in the business where they eat out or shop for food.

During the inspection the inspector will assess a number of factors to determine how well the business complies with food hygiene legislation. The factors include:

  • How hygienically the food is prepared, handled, cooked, reheated, cooled and stored;
  • The condition of the structure of the food premises, cleanliness, design, layout, ventilation, lighting and provision of facilities to encourage good hygiene;
  • The ability of the food business operator to manage the business to ensure that the food is safe and the standard of records to demonstrate this.

The hygiene standards are then rated on a scale from '0' to '5' - '0' means that urgent improvement is required and '5' means that standards are very good. The rating shows how well the business is performing overall. The business may be better in some areas and less good in others. The rating takes this into account.

 

 

I would like further information about a business that has been inspected

If you would like a copy of the inspection report for a business, you can request this information from us. This freedom of information quick guide explains what you will need to do, and how long you may need to wait. If we decide that we cannot provide the information, we will let you know and explain why.

 

Food hygiene ratings for businesses

How often will my business be given a rating?

After an inspection, the rating is uploaded onto the Food hygiene ratings website. Some businesses are inspected more often than others. This is because they may present a greater risk to the health of the people consuming the food produced. Businesses can be inspected every 6 months, 12 months, 18 months or 24 months, depending upon the risk.

We will explain the rating your business has been given, the reasons for this, any matters that must be addressed and ways in which you may be able to improve the score.

You will be provided with a sticker to display on the window or door of your business so the public can easily see the rating. You may request a wall sticker if required.

At present you do not have to display your rating, but we encourage businesses to do so as a means of showing customers that the business has achieved a high level of compliance with food hygiene legislation. Most people will want to buy food where they can be confident it was produced under safe conditions.

 

Publishing the rating

After your inspection your rating is uploaded onto the Food hygiene ratings website. If you achieve a very good '5' rating, this will take place as soon as we have written to you after your inspection. If you achieve a 0 - 4 rating it will be published up to 5 weeks (35 days) after inspection to allow for appeals to be submitted.

You can request that a rating is published  before the end of the appeal period. This must be made either by completing an  docs icon Rating Early Publication Request [74kb]  which can be emailed to eho.office@nfdc.gov.uk.


Right to reply

You have a right to reply by downloading a docs icon FHRS Right to Reply Form [142kb] and email it to the inspector at  eho.office@nfdc.gov.uk outlining how you have improved the standard of hygiene, or explaining any unusual circumstances at the time of inspection. Your reply will normally then be published online.

 

What can I do if I think the rating is unfair or wrong?

The owner of manager of the business should first speak to the officer who undertook the inspection - their details are on the covering letter and the report left on site. They will explain the reasons why the rating was given and any matters that require attention. They will also be able to give you advice about how you could improve the rating.

If after speaking to the officer you still think that the rating is unfair or wrong, you can appeal the decision in writing. Your rating will be confirmed in writing at the time of the inspection or shortly afterwards - if you wish to appeal you must do so within 21 days of this confirmation (including weekends and public holidays). You can download a docs icon fhrs appeal form [162kb]. Alternatively you may send a letter or an email.

When you have completed the appeal form you should address it to the Food and Safety Team Manager and email it to eho.office@nfdc.gov.uk . Alternatively, you can post the form to us, at New Forest District Council, Appletree Court, Beaulieu Road, Lyndhurst, Hampshire, SO43 7PA.

 

Can I request a re-inspection to get a new rating?

You can request a re-inspection but before you apply you should be confident that you have made sufficient improvements to achieve a new rating. To do this you should undertake any work identified during the last inspection. The rating could go up or down depending on the findings at the re-inspection. If your business has been awarded a very poor rating  you may not be able to achieve the highest rating upon re-inspection.

The fee for a re-inspection is £162; following receipt of payment the re-rating inspection will be carried out within 3 months. You may apply for a re-inspection as many times as you require.

You can download a docs icon fhrs revisit request form [165kb] and send it for the attention of the Food and Safety Team Manager either by email to eho.office@nfdc.gov.uk or by post to us at Environmental Health, New Forest District Council, Appletree Court, Beaulieu Road, Lyndhurst, Hampshire, SO43 7PA. Once we have received your written application, and are satisfied with the information provided, we will contact you to arrange payment.
 

 

 

Updated: 2 Apr 2020
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