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Food Hygiene Rating

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Find the Food Hygiene Rating of a business in the New Forest District area.

The aim of the Food Hygiene Rating Scheme is to promote high performing food businesses and to enable customers to make informed choices about the standard of hygiene in the business where they eat out or shop for food.

During the inspection the inspector will assess a number of factors to determine how well the business complies with food hygiene legislation. The factors include:

  • How hygienically the food is prepared, handled, cooked, reheated, cooled and stored;
  • The condition of the structure of the food premises, cleanliness, design, layout, ventilation, lighting and provision of facilities to encourage good hygiene;
  • The ability of the food business operator to manage the business to ensure that the food is safe and the standard of records to demonstrate this.

The hygiene standards are then rated on a scale from '0' to '5' - '0' means that urgent improvement is required and '5' means that standards are very good. The rating shows how well the business is performing overall. The business may be better in some areas and less good in others. The rating takes this into account.



National Food Hygiene Rating Scheme Questions and Answers for businesses


How often will my business be given a rating?

A new rating is given each time your business is routinely inspected. Some businesses are inspected more often than others. This is because they present a greater risk to the health of the people consuming the food produced by the business. Businesses can be inspected every 6 months, 12 months, 18 months or 24 months, depending upon the risk.

The inspector will explain the rating your business has been given, the reasons for this, any matters that must be addressed and ways in which you may be able to improve the score.


Will I receive a window sticker?

Yes, you will find enclosed a sticker to display on the window or door of your business so the public can easily see the rating. Separate certificates are no longer available, although you may request a wall sticker if required.


Do I have to display the rating?

No, not at present although this will be subject to review. Those that achieve a high rating will want to display their sticker on the door or window as it shows customers that the business has achieved a high level of compliance with food hygiene legislation. Most people will want to buy food where they can be confident it was produced under safe conditions.


Will the rating be available to customers in any other form?

Yes, 21 days after the inspection the rating will be uploaded onto the National Food Hygiene Rating Scheme website at: Customers can view the hygiene ratings of food business across England, Wales and Northern Ireland. This enables customers to compare the ratings of similar businesses. Scotland also operates a food hygiene rating scheme and although it is in a slightly different format it still gives the consumer information.


Can I comment on the rating?

Yes, the owner or manager has a 'right to reply'. You can download a docs icon FHRS Right to Reply Form [142kb] and email it to the inspector at outlining how you have improved the standard of hygiene, or explaining any unusual circumstances at the time of inspection. Your reply will normally then be published online.


What can I do if I think the rating is unfair or wrong?

The owner of manager of the business should first speak to the inspector who under took the inspection. The details of the inspector are in the covering letter and the report left on site. The inspector will explain the reasons why the rating was given and any matters that require attention. They may also give you advice about how you could improve the rating.

If after speaking to the inspector the owner or manager of the business still thinks that the rating is unfair or wrong, they can appeal the decision in writing. Your rating will be confirmed in writing at the time of the inspection or shortly afterwards - if you wish to appeal you must do so within 21 days of this confirmation (including weekends and public holidays). You can download a docs icon fhrs appeal form [162kb]. Alternatively you may send a letter or an email.

When you have completed the appeal form you should address it to the Food and Safety Team Manager and email it to . Alternatively, you can post the form to New Forest District Council, Appletree Court, Beaulieu Road, Lyndhurst, Hampshire, SO43 7PA.


Can I request a re-inspection to get a new rating?

You can request a re-inspection but before you apply you should be confident that you have made sufficient improvements to achieve a new rating. To do this you should undertake any work that the inspector required at the last inspection and you must also ensure that all the standards found by the inspecting officer are good enough to improve your score. The rating could go up or down depending on the findings of the officer at the re-inspection. Those businesses previously awarded a very poor rating may not be able to achieve the highest rating upon re-inspection.

The fee for a re-inspection is £162; following receipt of payment the re-rating inspection will be carried out within 3 months. You may apply for a re-inspection as many times as you require.

You can download a docs icon fhrs revisit request form [165kb] and send it for the attention of the Food and Safety Team Manager either by email to or by post to Environmental Health, New Forest District Council, Appletree Court, Beaulieu Road, Lyndhurst, Hampshire, SO43 7PA. Alternatively you can contact your inspecting officer by telephone or email to request a re-rating inspection. Once we have received your written application, and are satisfied with the information provided, we will contact you to arrange payment.

I would like further information about a business that has been inspected

If you would like a copy of the inspection report for a business, you can request this information from us. This freedom of information quick guide explains what you will need to do, and how long you may need to wait. If we decide that we cannot provide the information, we will let you know and explain why.


Updated: 2 May 2018
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