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Staff step-up to keep services running

Over 30 members of our staff from services like grounds maintenance, electoral services, and health and leisure, have been retrained and redeployed so we can continue to provide essential services as we respond to the Coronavirus pandemic.

Our Chief Executive, Bob Jackson, said:

"Staff members from our 1,200-strong workforce, who are not carrying out their usual roles in less essential areas, have volunteered to help out and work where they are most needed. The response of so many of our staff makes me proud of what all in the public sector are doing to step up to the challenge at this time.

"Collecting the refuse sacks from 80,000 households every week is a tough job even in usual circumstances, and on a lot of rounds means walking 15 miles a day so this is not an easy thing they are taking on. 

"We have people helping to process claims for business grants, monitor CCTV cameras, driving dustcarts, delivering food parcels, and answering questions from vulnerable people in our community.

"NFDC provides lots of important services for our residents who are affected by the coronavirus, such as benefits, housing support, business grants, and community alarms, as well as refuse collections, and staff in these services are continuing in their roles despite the difficulties we are all facing as a community. We are getting so many thanks on social media, waves to our refuse crews, and pictures drawn for our staff and it really is uplifting and helps us all to see this positive reaction.

"One thing we are asking people to do is to look out for their neighbours who may be more vulnerable and keep them up to date with the latest news and guidance about our services.  Remember do this safely and keep to the social distancing guidelines. All the information about our services is on our website at and residents can also sign up there to receive the latest on email."    

Published: 8 Apr 2020
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