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Are you winter ready?

Advice and information to help you prepare for the colder months and how our services may be affected in the event of disruptive weather.

  • What happens if there is disruption to our services due to severe weather?

If bad weather affects our services, for example delaying refuse collections or if we have to close our buildings, we will let you know by sending an enews to our email subscribers (sign up here).  Information will also be available on our website, and on facebook and twitter

  • Getting around

Hampshire Highways grit the roads in the New Forest and look after community salt bins

You can report road problems to Hampshire County Council

Check traffic and travel information at ROMANSE Traffic and Travel Information - includes traffic cameras and incident updates

  • Flooding

There is lots of information on our website about flooding, including how to prepare for flooding and what to do, and how to sign up for Environment Agency flood warnings.

  • Fallen trees 

If you see a fallen tree in the New Forest District you can report it to us on 02380 285000 or out of hours 023 8028 5250. 

  • Housing tenants - Faulty boilers in winter

During periods of extreme weather, we are only able to respond to emergency repair requests from our most vulnerable residents and, in some cases, if weather conditions are deemed unsafe this may result in our employees not being deployed at all until it is safe to do so. In the latest issue of Hometalk residents' magazine there is some useful advice on how to look after your boiler. 

  • Helping rough sleepers

StreetLink is the national service that will connects rough sleepers with our housing support.  If you see someone sleeping rough call 0300 500 0914 (free phone, 24 hrs, 7 days a week)

  • School closures

Hampshire County Council post school closures on their website

  • Looking after older people

Age Concern has advice for keeping well in colder weather

  • Other advice

The Met Office has lots of information and tips for preparing for colder weather including a useful checklist to help you prepare

The NHS Keep Warm, Keep Well advice website also shares tips for the winter months


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Updated: 21 Jan 2019
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