Search site
NFDC logo

Rough Sleepers

What should I do if I find someone sleeping rough?

Should you find someone sleeping rough within the district please contact StreetLink.

StreetLink is the national service set up to enable rough sleepers to become connected with the local authority housing support they need. There are two ways that you can contact StreetLink to tell them about a rough sleeper:

  1. Call 0300 500 0914. This is a free phone number and lines are open 24 hours a day, seven days a week.
  2. Visit and click on "Tell us about someone sleeping rough at night" or "I am sleeping rough". Please note that you will need to sign up to this website.

Any details you may provide about the rough sleeper will be sent to the Council where they are located. We welcome as much detail as possible about their description and location. The Council will aim to make direct contact the rough sleeper in order to provide relevant advice and assistance. A few days later StreetLink will follow the case up with the Council and can provide you with an update.

Please remember that you do not need to approach anyone rough sleeping directly to make the referral. 

How will the Council respond to reports of rough sleeping?

The Council aims to visit rough sleepers within 24 hours of receiving a report. We will engage with them in order to build trust and start a conversation about how we can help their situation. It is often the case that, for some, rough sleeping is a way of life and offers of housing help are not immediately accepted. This doesn't mean the Council is not actively still working with rough sleepers. The Council and its partners attempt to engage with all rough sleepers and remain in contact with those who still choose to sleep outside to ensure they have access to health and welfare services, as well as housing support when they are ready.

In times of severe weather, such as prolonged freezing conditions, the council will invoke the severe weather emergency protocol (SWEP) which means we will seek to accommodate people sleeping rough and use this period as an opportunity to further engage with them to end their rough sleeping.




Updated: 3 Jan 2019
Powered by GOSS iCM