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Money advice

This page aims to give general advice and information on helping people with money matters. 


In response to the Coronavirus the government has agreed measures with the energy industry to give support with energy bills


If you fall behind with your bills, lenders and service providers have legal powers to recover the debt.  These powers depend on the debt.  If you have more than one debt, you will need to know which debts take priority.

 Priority debt    Non Priority debt
  • Rent or mortgage
  • Unsecured loans                       
  • Secured loans
  • Credit Cards
  • Council Tax
  • Store cards
  • Gas and electricity
  • Overdrafts
  • Court fines
  • Catalogues
  • Income Tax and VAT arrears
  • Hire purchase

If you are in debt, it is important to contact the people you owe money to as soon as possible.  Below are some details of where you can get help.

National debtline

Free, confidential and independent telephone helpline service on debt issues. The service offers specialist advice, self-help materials and individually tailored debt management plans.

Language line, an interpreter service, is available offering professional telephone interpreters in over 100 languages to translate what you and the adviser are saying to each other.

  • Tel: 0808 80 84000
  • Lines open: Monday to Friday 9am to 9pm; Saturday 9.30am to1pm
  • Website National Debt Line

Help with paying off your debts

The government have set-up the following website which gives advice and information on Paying off your debts

Money advice service

Provides clear, impartial information about UK financial services to help you manage your money better and make more informed financial service choices. The Money Advice Service was set up by the government, is funded by the UK financial services industry and is run by an independent chair and board, appointed by the UK Financial Services Authority.

  • Tel: 0300 500 5000 - calls should cost no more than 01 or 02 UK-wide calls and are included in inclusive mobile and landline minutes. You can also ask to be called back.
  • Opening times: Monday to Friday 8am to 8pm.
  • Website: Money Advice Service

Turn 2 Us

Turn2us is a charity providing advice and information about benefits and charitable grants. 

Dibden Allotment Fund

This is a local charity providing support to individuals living in the parishes of Hythe, Dibden, Fawley and Marchwood, who find themselves in need and.or financial hardship.  For further information visit Dibden Allotment Fund





Updated: 20 Mar 2020
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