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Missed collections

Missed collections of rubbish or recycling can be reported to customer services on 023 8028 5000, option 4

Black and clear sacks Clear and black sacks

Please put recycling and rubbish sacks at the edge of your property by 6am on your collection day. 

If your sacks did not contain anything unsuitable, such as heavy or hazardous waste, please report it contact customer services on 023 8028 5000, option 4. Missed black and clear sacks need to be reported within one working day

You can also report a missed collection by using the New Forest In Touch mobile app.

We aim to collect missed sacks within one working day.

Household glass box

Your black box should be placed just within the boundary of your property by 7am on your collection day.

If your box was not collected and it did not contain any unsuitable items, such as drinking glasses, please report it to customer services within three working days on 023 8028 5000, option 4.

We aim to collect missed household glass boxes within three working days.

Garden Waste

Your garden waste bag should be put at the edge of your property by 6am on your collection day.

If your bag was not collected, and your crew have not left a card explaining why, please report it to customer services within two working days on 023 8028 5000, option 4.

We aim to collect missed garden waste bags within two working days.

Updated: 20 Dec 2017
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